BlueHost’s “Secret” DNS Editor

Today I was working on a site transfer for a client’s website, and running $ dig IN A theirdomain.com was returning two TLD A records:

Running a “dig” on the top level domain (TLD) A record was returning two records each pointing to a different IP address.

The above situation wasn’t good as we needed the top level domain (TLD) A record to only be pointing to one server. Short of that, we were getting inconsistent results when we tried to access their website.

The only problem was, when I checked the DNS Manager inside my client’s BlueHost account, it was only showing the TLD A record that I had set. The other one was nowhere to be found. So, I hopped onto chat with BlueHost. Then my BlueHost tech linked me to another DNS Zone Editor with a link like this:

https://my.bluehost.com/cgi/dm/zoneedit?domain=example.com

Once I loaded up their DNS via the above link, I could see the second TLD A record which I promptly deleted to solve the problem.

Next I asked the tech where in the world could I have found a link to that DNS editor!? The tech replied:

The above link that I have given is [an] alternative [link] , because in the BlueRock interface there are some known bugs which is why you cannot access “Zone Editor” in interface. So you can save the link that I have given above, and use it wherever you want to work on domain DNS like add, delete etc.
BlueHost Tech Support

Very good to know! Hence this post saved here for my future reference.

Need help with your web hosting, WordPress, or anything else #web? Schedule a call with me today!